Your business needs BIA & BCP: Turkish Resort lessons

Greetings from Antalya, Turkey! I recently found myself in this picturesque haven, where the blend of turquoise waters and ancient ruins creates an atmosphere of utter relaxation. Yet, amid the tranquillity, I couldn’t help but let my mind wander to the ‘what ifs’— a habit of those of us in the consultancy world. What if the resort’s website went down? What if there was a sudden power outage? I decided to probe a little deeper, engaging in conversation with one of the resort’s staff, and what I learned was both reassuring and instructive.

When I casually asked the staff member, “What happens if your website suddenly goes down or the power fails?” I wasn’t expecting more than a polite response. Instead, I was met with a well-rehearsed explanation that detailed their comprehensive back-up plans, from redundancies in their IT systems to the integration of emergency power solutions. It was clear — they were ready for anything. This got me thinking about the importance of Business Impact Analysis (BIA) and Business Continuity Planning (BCP), particularly in environments where the unexpected is always a looming possibility.

Let’s bring this scenario closer to home — imagine you’re running a business in Lagos, Accra, or Nairobi. You might not be operating a luxury resort, but the principles remain strikingly similar. The unpredictability of infrastructure, such as power supply or internet connectivity, presents a tangible risk to daily operations. Add to this the socio-political nuances of doing business in Africa, and it becomes clear why a robust BIA and BCP are not just luxury add-ons but essential components of business resilience.

In many African countries, businesses face challenges that their Western counterparts might only read about. Frequent power outages, fluctuating internet reliability, and political unrest can severely impact business operations. Yet, many companies are still operating without a clear understanding of the potential risks and without a solid plan in place to mitigate them.

A Business Impact Analysis (BIA) is the first step in understanding what could go wrong and how it would impact your business. It’s not just about identifying the obvious risks; it’s about understanding the domino effect that a seemingly small disruption could have on your operations. For instance, if your e-commerce platform goes offline for even a few hours, how much revenue will you lose? How will this affect customer trust? What will be the long-term implications for your brand’s reputation?

In the African context, the importance of a BIA cannot be overstated. The volatility of certain sectors and regions means that businesses must be acutely aware of their vulnerabilities. This analysis helps in identifying critical processes and dependencies, ensuring that your business is prepared to respond effectively when the unexpected occurs.

Once you’ve conducted a thorough BIA, the next step is to develop a Business Continuity Plan (BCP). This is where you move from theoretical scenarios to actionable strategies. A BCP outlines how your business will continue to operate during and after a disruption. It covers everything from alternative communication channels to emergency response protocols and backup systems.

For example, a financial services firm in Lagos might establish a secondary office in a different part of the city or even in another country, ensuring that operations can continue if their primary location becomes inaccessible. Similarly, a tech company in Nairobi might invest in a dual internet service provider setup to ensure uninterrupted connectivity, even if one provider experiences downtime.

The staff member at the Turkish resort left me with a profound sense of reassurance. They had a plan, and they knew it inside out. The same level of preparedness should be the goal for any business, whether you’re running a luxury resort in Antalya or a growing enterprise in Africa.

While it’s easy to be lulled into a false sense of security during periods of smooth operation, the reality is that disruptions can and will occur. A well-executed BIA and BCP can make the difference between a minor hiccup and a catastrophic failure. So, as I wrap up my time in Antalya, my advice to businesses, especially those navigating the complex landscapes of African markets, is simple: prepare, plan, and protect your operations — because the unexpected is not a matter of if, but when.

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