FCCPC launches inquiry into consumer complaints across key sectors

Joy Agwunobi

The Federal Competition and Consumer Protection Commission (FCCPC) has announced a comprehensive inquiry into mounting consumer complaints about service delivery and practices in the banking, telecommunications, and aviation sectors.

According to a statement released in Abuja and signed by Ondaje Ijagwu, the FCCPC’s Director of Corporate Affairs, the investigation will run from December 3 to December 5, targeting issues of poor service, exploitative practices, and potential violations of consumer rights. The move underscores the Commission’s commitment to addressing persistent grievances across critical industries.

In the banking sector, Guaranty Trust Bank (GTB) will be under scrutiny for recurring network failures that reportedly prevent customers from accessing their funds or using digital banking services. Complaints highlight disruptions during peak periods, leaving customers unable to complete essential transactions, resulting in frustration and financial losses.

Similarly, the telecommunications giant MTN Nigeria is being questioned over ongoing complaints about undelivered data services, rapid data depletion, and inadequate customer support. These issues have sparked significant dissatisfaction among users.

In the aviation sector, Air Peace Limited faces allegations of exploitative pricing practices, particularly substantial fare increases on certain domestic routes. Many consumers have expressed concerns about what they view as unjustified ticket price hikes.

The FCCPC clarified that these inquiries align with the Federal Competition and Consumer Protection Act (FCCPA) 2018, specifically Sections 17, 18, 32, 33, 80, 110, 111, 112, and 113. These provisions empower the Commission to investigate practices that harm consumer rights, distort markets, or foster unfair competition.

The statement further explained that the companies involved will be summoned to appear before the Commission on assigned dates to present information and responses. This engagement aims to resolve outstanding issues, clarify operational practices, and enforce compliance with regulatory standards.

The Commission reiterated its dedication to protecting consumer interests, promoting a fair marketplace, and holding businesses accountable. Consumers were encouraged to continue reporting cases of poor service delivery or exploitative practices through the FCCPC’s official channels to ensure such matters are addressed effectively.