EKELEM AIRHIHEN
Ekelem-Airhihen
Ekelem Airhihen, a trained mediator, chartered accountant, certified finance and IT consultant, certified in policy and public leadership, and an airport customer experience specialist, has an MBA from the Lagos Business School. He is a member, ACI Airport Non-aeronautical Revenue Activities Committee; and is certified in design and implementation of KPI for airports. He can be reached on ekyair@yahoo.com and +2348023125396 (WhatsApp only)
High temperatures, passenger comfort and aviation
EKELEM AIRHIHEN
July 24, 2023
When temperatures become very high as is being witnessed in many countries including Africa, delays, bumping and uncomfortably hot
Airports, aircraft movements and the passenger
EKELEM AIRHIHEN
July 19, 2023
Ensuring that frequency of delayed or cancelled flights is reduced is an important performance indicator which an airport should not
Innovation and passenger baggage handling at airports
EKELEM AIRHIHEN
July 10, 2023
Luggage and the airport experience are very important in air travel. The process is that each bag that travels in the hold of an
The Spanish alternative in aviation dispute resolution
EKELEM AIRHIHEN
July 3, 2023
There is an alternative dispute resolution (ADR) settlement of air passenger disputes coming from Spain that is expected to improve
Visa application can come with apprehensions
EKELEM AIRHIHEN
June 26, 2023
The mental disposition of a traveller at an airport does begin with the visa application process. Experience with visa application
Creating positive passenger experience for airport survival
EKELEM AIRHIHEN
June 19, 2023
Airports have come under increased pressure to cut costs and make investments as they recover from the pandemic. They also have to
Strategies when ground transport cost increases
EKELEM AIRHIHEN
June 13, 2023
Recently some African countries have had to contend with increases in the cost of premium motor spirit (petrol) making ground
Airport anxiety and remedies
EKELEM AIRHIHEN
June 5, 2023
Anxious passengers at an airport are common. Some of the reasons for it are: Fear of flying, fear of crowds, fear of missing
Preparing for high travel volumes
EKELEM AIRHIHEN
May 30, 2023
The test of an operations process is when such a process is robust enough to deliver value at the peak processing time. If it bursts
Sustaining aviation-stakeholder engagement
EKELEM AIRHIHEN
May 22, 2023
Stakeholder engagement is an avenue for negotiation that enables airports to survive and be profitable. It enables the airport to