Ekelem-Airhihen

Ekelem Airhihen,  a trained mediator, chartered accountant, certified finance and IT consultant, certified in policy and public leadership, and an airport customer experience specialist, has an MBA from the Lagos Business School. He is a member, ACI Airport Non-aeronautical Revenue Activities Committee; and is certified in design and implementation of KPI for airports. He can be reached on ekyair@yahoo.com and +2348023125396 (WhatsApp only)


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0Analyst Insight

EKELEM AIRHIHENOctober 31, 2022

The ASQ barometer is a global snapshot of airport customer experience produced by ACI. The source for the recently released ASQ
0Analyst Insight

EKELEM AIRHIHENOctober 24, 2022

About 12 percent of the world’s population lives in Africa. But Africa accounts for less than one percent of the global air services
0Analyst Insight

EKELEM AIRHIHENOctober 17, 2022

ACI (the voice of the world’s airports) recently published its 11th quarterly assessment to analyse the impact of COVID-19 pandemic,
0Analyst Insight

EKELEM AIRHIHENOctober 10, 2022

The Airports Council International released a whitepaper on the above subject matter as part of its whitepaper on non-aeronautical
0Analyst Insight

EKELEM AIRHIHENOctober 3, 2022

The Airports Council International (ACI) advances the collective interests and acts as the voice of the world’s airports and the
0Analyst Insight

EKELEM AIRHIHENSeptember 26, 2022

The feedback from the customers about their experiences with and their expectations for the products and services of an organisation
0Analyst Insight

EKELEM AIRHIHENSeptember 19, 2022

The Airports Council International concluded last week their customer experience summit in Krakow, Poland. ‘Rehumanising the Airport
0Analyst Insight

EKELEM AIRHIHENSeptember 12, 2022

Equal and dignified access to air transport is covered by the United Nations Convention on the Rights of Persons with Disabilities. So
0Analyst Insight

EKELEM AIRHIHENJune 20, 2022

The Economist reports that passengers queued for hours at airports in Europe from Mallorca to Manchester as flights were delayed or
0Special COVID-19 Economic Insights

EKELEM AIRHIHENApril 8, 2020

Covid-19 has been classified as a black swan event.  This is used to describe unexpected events with a major impact. There have been