Trinity Forum and travel retail opportunities
EKELEM AIRHIHEN
November 21, 2022
It has been a season of meetings and conferences in aviation. Singapore in the first week of November hosted the Trinity Forum 2022.
Lagos to Marrakech: Customer experience glows
EKELEM AIRHIHENNovember 14, 2022
The 2022 Airports Council International Africa/World Annual General Assembly, Conference and Exhibition (WAGA) held in Marrakesh,
A new resolve for ‘African Aviation’ in Marrakesh
EKELEM AIRHIHENNovember 7, 2022
The 2022 Airports Council International Africa / World Annual General Assembly, Conference and Exhibition (WAGA) held in Marrakesh,
Emerging regulation and the customer experience
EKELEM AIRHIHENOctober 31, 2022
The ASQ barometer is a global snapshot of airport customer experience produced by ACI. The source for the recently released ASQ
Getting the crowd. Lowering fees. Lesson from EAC
EKELEM AIRHIHENOctober 24, 2022
About 12 percent of the world’s population lives in Africa. But Africa accounts for less than one percent of the global air services
Macroeconomic risks and African aviation
EKELEM AIRHIHENOctober 17, 2022
ACI (the voice of the world’s airports) recently published its 11th quarterly assessment to analyse the impact of COVID-19 pandemic,
Business models: Between airport operators and concessionaires
EKELEM AIRHIHENOctober 10, 2022
The Airports Council International released a whitepaper on the above subject matter as part of its whitepaper on non-aeronautical
Airport retail and path to recovery
EKELEM AIRHIHENOctober 3, 2022
The Airports Council International (ACI) advances the collective interests and acts as the voice of the world’s airports and the
Voice of the customer support strategy
EKELEM AIRHIHENSeptember 26, 2022
The feedback from the customers about their experiences with and their expectations for the products and services of an organisation
Airport customer experience takes flight in Poland
EKELEM AIRHIHENSeptember 19, 2022
The Airports Council International concluded last week their customer experience summit in Krakow, Poland. ‘Rehumanising the Airport