By Business AM
The Nigerian aviation industry has been ranked third with 674 complaints as received by the Federal Competition and Consumer Protection Commission (FCCPC) in 2022, according to statistics released by the commission, recently.
Topping the 2022 list is the financial services sector with 5,709 complaints, followed by the electricity and power sector with 3,293; while telecommunications had 605 and E-commerce 508.
Other areas captured in the released data are electrical electronics, 415; food and beverages, 222; satellite/cable services, 122; postal/courier services, 71; road transport, 69; land/construction, 65; real estate/mortgages, 63; health services, 52; education, 29, among others.
Adamu Abdullahi, director of operations, FCCPC
The total complaints received by the commission in its headquarters and across zonal offices was 13, 580 between January and December, 2022.
Sectoral analysis of complaints resolved showed that, out of the total 13,580, resolved complaints were 3,327.
This is compared to 2021 when the commission received 10,178 complaints and resolved 1990. Financial services also topped the list with 2,736 complaints, followed by electricity/power with 3043, telecommunications, 510, aviation, 459 and electrical/electronics 502.
Speaking on the aviation industry statistics, Adamu Abdullahi, director of operations, FCCPC, said most of the complaints received were on delays, cancellations, pilfered baggage, lost baggage, airport experience, general condition of the terminals, cooling system and discourteous service among others.
“Essentially delays, cancellation, lost and pilfered baggage,” he said.
According to him, the complaints were lodged on their website, www.fccpc.gov.ng, requesting details of the complainant, phone number and other details to receive feedback.
Abdullahi said they have an understanding with aviation and whenever they receive a complaint that has to do with the sector they pass it and give a time limit within which a response is expected.
He, however, frowned on the failure of airlines to let their passengers know if there is a problem.
“Most times if you explain to passengers what is happening they can understand but the problem is, operators don’t get out and tell the public what is actually going on with their operations.
“You buy a ticket, you come and sit in the airport hours unending; you don’t even get any sort of information on the status of your flight and that really angers passengers. if you normally carry them along and tell them these are the challenges that you are facing, it normally brings down the tempers and that is always what we encourage our service providers to do as in the airlines.” he said.
