Joy Agwunobi
The Federal Competition and Consumer Protection Commission (FCCPC) is stepping up to address widespread concerns surrounding Ikeja Electric Plc’s upcoming phase-out of Unistar prepaid metres, which is slated to commence on November 14, 2024.
This move, involving several electricity distribution companies (DisCos), has sparked concerns among consumers, who are worried about potential replacement costs and a possible shift to estimated billing during the transition.
The phase-out is attributed to essential technological upgrades, particularly the Token Identifier (TID) rollover, which requires newer metre models for compatibility. However, insufficient information from the DisCos on the transition plan has fuelled uncertainties and distrust, leading to heightened consumer anxiety.
Acknowledging these concerns, the FCCPC emphasised the importance of protecting consumer interests and ensuring a fair, transparent metering process. Ondaje Ijagwu, FCCPC’s director of special duties and strategic communication, noted that the lack of clear communication from DisCos has compounded fears, making many consumers unsure about their financial obligations and the future of their electricity billing.
“These concerns have been worsened by insufficient communication from the DisCos about the phase-out process, leading to uncertainty and distrust,”He added.
To address these challenges, the FCCPC noted it has launched strategic engagements with key stakeholders, including the Nigerian Electricity Regulatory Commission (NERC), the Nigerian Electricity Management Services Agency (NEMSA), and all eleven DisCos, with the aim is to promote accountability and clarity in the metering transition while safeguarding consumers’ rights.
Ijagwu reiterated that the FCCPC is working to ensure that consumers are not burdened with the costs of new metres. He stressed that the DisCos are expected to cover the expenses related to the replacement of phased-out metres, in line with existing regulations.
Furthermore, the FCCPC aims to prevent any form of arbitrary estimated billing during this period, as such practices would breach regulatory guidelines.
The Commission’s efforts also extend to a comprehensive consumer education campaign to ensure the public is fully aware of their rights concerning metering and billing. According to the agency, this approach is intended to equip consumers with the information they need to avoid exploitation and maintain confidence in the transition process.
Aligning its actions with President Bola Tinubu’s “Renewed Hope” agenda, the FCCPC reiterated its commitment to advocating for fair treatment of Nigerian consumers and ensuring reliable access to essential services like electricity.
The Commission also reaffirmed its dedication to monitoring the situation closely and collaborating with stakeholders to uphold consumer rights throughout the metre upgrade process.
