Fraport speeds up passenger check-in with self-service technology at 2 Brazilian airports
By Samson Echenim
Fraport Brasil has installed SITA’s passenger processing technology at the two airports it manages in Brazil, Fortaleza Airport (FOR) and Porto Alegre Airport (POA). New self-service gates provide passengers with automated entry to the security checking area with a simple scan of their boarding pass. This will reduce queues and make the process four times as efficient.
“A significant part of our remit is to invest in infrastructure to transform the passenger experience and make operations highly efficient at these two airports. To do that, we need to provide automation at as many touchpoints as possible, which is why we have installed these gates that read bar-coded boarding passes,” Andreea Pal, CEO of Fraport Brasil, was quoted in a statement on Thursday.
Fraport Brasil has implemented a total of 26 SITA self-service gates: 14 at FOR and 12 at POA.
Andreea continued: “We selected SITA because we know that using their technology allows us to process four times as many passengers to access the security checkpoint. This will significantly improve the passenger experience.”
SITA’s solution enables secure checks against the airport systems and manages the integration of third-party hardware and SITA’s software with the existing airport IT infrastructure.
Elbson Quadros, SITA Vice President, Latin America, said: “There is absolutely no question that passengers want automation because it makes their journey through the airport much smoother. And because it takes away the need for manual checks at every stage of the journey, it is both more accurate and makes more efficient use of the airport’s resources, from staff to real estate.”
SITA is the leading provider of airport technology in Latin America, covering all areas, including passenger processing, airport operations, baggage, border management, and aircraft communications. The combination of all these technologies drives efficiencies for airports, airlines, government agencies, ground handlers, and, most importantly, passengers.
A leading global airport manager, Fraport AG is active at some 30 airports around the world, including its home-base Frankfurt Airport (FRA). Serving more than 70 million passengers in 2019, FRA is Germany’s largest airport and one of the most important hubs in the international air transportation system. At the beginning of 2018, Fraport Brasil commenced its concessions to manage and develop Fortaleza and Porto Alegre airports for 30 years and 25 years, respectively.