Trust Tested: Navigating expectations and work ethic

The mind we hold today paints the masterpiece of the future, or so I’ve always believed. As someone who has facilitated workshops across continents, navigating different cultures and time zones, I have grown to appreciate the reliability of modern conveniences. One of these has been my steadfast relationship with Bolt, a ride-hailing service I’ve used in over 400 rides across multiple countries and cities. Last week, however, that trust was tested during a trip to Ibadan, Nigeria, where I was scheduled to facilitate a “Mind Your Mind” workshop.

The journey began with a familiar routine: hailing a Bolt ride, this time with the promise of a premium vehicle at the price of a regular one — a deal that sounded too good to pass up. But as with most things that seem too good to be true, reality quickly caught up. The vehicle, while priced as premium, was far from it, and the service? Even less so. The driver, who should have been my partner in punctuality, delayed the trip with an excuse that bordered on the absurd: “I was just finishing up my breakfast.”

Arriving at the workshop a few minutes late, I couldn’t help but reflect on the day’s events. What follows are four reflections that surfaced from this experience:

Reflection 1

Trusting the familiar

After 400 rides, I trusted Bolt implicitly. My experience taught me to rely on the service for punctuality and professionalism. But as I learned that morning, even the most trusted systems can falter. It’s a reminder that while trust is earned over time, it can be challenged in an instant.

Actionable activity:

Consider the systems and relationships you rely on daily. Identify one area where your trust may be misplaced or overextended. Take proactive steps to build contingencies or backup plans in case these trusted sources let you down.

Reflection 2

The Illusion of value

The allure of a premium service at a regular price was enticing, but the actual experience was underwhelming. This situation highlighted a common truth: what we perceive as a good deal may not always be as valuable as it appears. The real value lies not in the label but in the quality of the service provided.

Actionable activity:

The next time you’re tempted by a deal, pause and evaluate the true value. Ask yourself whether the price aligns with the quality you expect. Create a checklist to assess whether a service or product meets your standards before committing.

Reflection 3

Professionalism vs. Personal priorities

The driver’s choice to prioritise breakfast over his job was a stark contrast to the work ethic I strive to embody. In that moment, I was reminded that our daily choices, no matter how small, reflect our commitment — or lack thereof — to our work and responsibilities.

Actionable activity:

Review your daily routine and identify one habit that may be compromising your professionalism. Replace it with a behaviour that reflects a higher standard of commitment. Track your progress for a week and note any improvements in your productivity or professional image.

Reflection 4

Adaptability in the face of adversity

Despite the delay, I had to quickly adapt and focus on delivering the workshop. This experience reinforced the importance of maintaining composure and adapting to unforeseen challenges, a lesson that resonates deeply in both personal and professional life.

Actionable activity: 

Prepare for the unexpected by practising adaptability. Choose a day to embrace spontaneity — allow your schedule to change at a moment’s notice and handle any disruptions calmly. Reflect on how well you adapted and where you can improve your flexibility.

Ultimately, this experience was more than just a delayed ride; it was a reminder of the impact that everyday decisions have on our broader journey. It prompted me to ask:

How do the small decisions I make each day, whether driven by discipline or distraction, contribute to the larger picture of my life and work ethic?

Reflecting on this question could be the first step toward painting a masterpiece of your own. No experience should ever go to waste whether good, great or not too good. Remember, “The mind we hold today paints the masterpiece of the future”. It would be an honour to support you or your team at your next retreat or strategy session. Looking forward to hearing from you soon. 

To Your flourishing forward.

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