UBA unveils new banking app, promises a disruptive mobile banking experience

Wale Ameen

United Bank for Africa has unveiled it’s new mobile banking app with which it says it is set to change the face of digital banking service.

According to the bank, the app comes packed with features and benefits which will empower customers to do more and carry out everyday transactions with ease.

Speaking on the new app during a virtual parley with press men on Monday, the bank’s Head of Digital Banking, Kayode Ishola highlighted that customers will be able to decide where they want their cards to operate and block as well as view or request new cards on the app. He says the app has been developed with customers in mind and built with a lot of investment in cutting edge technology which will give customers just what they want and how they want it.

Ishola said, “The new UBA Mobile App is your personal finance manager built with a distinctive user interface that will change the face of banking. With this app, we are reimagining banking as our engagement has moved from being channel-based to being platform-based. The speed of the platform has been made to match the speed of light as we have cut down significantly on the number of processes expected to carry out your transactions.

“Interestingly, we have worked towards creating behavioural insight for our customers and working around this to address the real needs of our customers using the Omni channel platform and running on our open digital platform, which is very interactive and armed with lifestyle services. It is sleek and trendy with seamless user interface” he stated.

Also speaking on the launch, UBA’s Head, SME Banking, Sampson Aneke noted that the app has been built with a high level of intelligence to work based on customers’ frequent transaction history and also the specifics of the country where it is being used.

“This all-encompassing platform which boasts of a new user interface because of its sleek, modern nature of delivering seamless experience across several devices; can be used as a budgeting tool, loan application and also allows customers view their expenses according to their various categories such as the amount spent on data within a particular period;” Aneke added.

On his part, the bank’s Chief Information Officer Onyebuchi Akosa assured users of top-notch security while using the app as he noted that the security architecture of the app is about the best in it’s class adding that the app is set to revolutionize the way banking as a service is delivered.

“The new app has also been built with the best-in-purchase security features and has been modelled appropriately to ensure that all the features are working properly to secure transactions maximally. It is also important to mention that the bank took into consideration the virtually impaired, and thus has used voice recognition as a channel for transaction which suits both convenience and the visually impaired customers,” he said.

The new mobile app runs concurrently in the 20 countries of UBA’s operation, interacting in the different languages and cultures in line with the specific needs and regulation of the country in focus.