A comprehensive framework for achieving long-term success in the industry.
Be it making deals for multimillion-dollar penthouses, corporate office suites or cosy suburban homes, negotiations often involve multiple stakeholders, long-term engagements and high stakes. This requires professionals to navigate incompatible interests in a conflict-prone environment.
In the first part of our practice briefing published in the Journal of Property Investment & Finance, we elaborated on the industry’s challenges and made a case for professionals to depart from entrenched win-lose strategies and embrace more ethical and collaborative negotiation approaches. Our follow-up paper goes from strategy to implementation, providing practical advice on how real estate professionals can adopt the value win-win strategy – a positive (though not naive) approach designed to maximise rewards at minimum risk.
Get into a value win-win mindset
How can real estate professionals embrace the value win-win mindset and become positive, not naive negotiators? First, reject win-lose or naive win-win strategies. Instead, use the value win-win approach, which is a balancing act of reducing risks while increasing rewards.
Second, let go of the illusion of control. Accept the reality that sometimes, there is no deal that works for all sides or fully achieves your objectives. Focus instead on what you can control: your deliberate choices that will get better with time, practice and reflection.
Third, appreciate that value is much more than price and that the negotiation is not just about the asset in question. For instance, negotiators can leverage the business elements around an asset (e.g. getting a deal done quickly, optimising its tax structure or minimising transaction costs), which can change the value equation significantly.
Finally, remember not to pursue value win-win negotiations just to be pleasant. These strategies are not supposed to be nice and naive but can be rather self-serving and sceptical. The real value in this approach is that it lowers your counterparty’s resistance, which, on average, is the most effective way to achieve a favourable outcome for yourself.
Build good relationships and communication
Strong relationships and communication are the bedrock of a successful negotiation. Imbalanced, power-based relationships or poor communication processes can greatly hurt your chances of striking a favourable deal. Value win-win negotiators promote a respectful and mature relationship from the jump. This paves the way for productive interactions that are independent of power and more conducive to building trust. While power dynamics cannot be completely eliminated, they are set aside in negotiations.
In a similar vein, emotional awareness – both of oneself and others – is a key skill to develop. Emotions are the thermometers of a negotiation. The moment you perceive a disruption to the emotional tone of an exchange, it’s best to stop talking money and prioritise addressing the issue and its cause.
Value win-win strategies rely heavily on good communication. When intentions aren’t accurately shared or understood, it creates a disconnect that often results in miscommunication, confusion or even conflict. Creating an environment where all parties listen respectfully, feel understood and don’t take advantage of each other minimises obstacles to communication. Good win-win communication also reduces the risk that your collaborative attempts will be misunderstood as weakness or desperation. When negotiators trust each other and have clear and open exchanges, they tend to have fewer unresolved conflicts and share more information that promotes innovation and value creation. In other words, they increase rewards while reducing risks.
Consider the circle of value
Once the aforementioned pillars are in place, value win-win negotiators focus on the substance of the deal as they try to expand the pie as much as possible. This usually involves promoting a careful exchange of interests – of those at the negotiation table, as well as interested and influential parties behind the scenes – so that everyone has a full picture of the wants, needs, desires, fears and concerns under negotiation.
After negotiators have a broad grasp of these interests, they can proceed to craft mutual gain options or option bundles. Some options will not be good for all. In such cases, negotiators can bundle them, even if the options are unrelated, in a value exchange where both parties stand to gain.
Legitimacy – or an explanation or argument of why certain options make more sense than others – is also crucial. In price negotiations, it enhances the odds that parties will find a number they can justify to themselves and their constituents. Besides being objectively calculated, this figure should be externally produced or replicated, with a process that’s neutral towards either party. Even if your counterparty rejects an offer, proactive legitimacy-sharing shows that you weren’t trying to take advantage of them, which makes them less likely to react negatively to an offer or derail the negotiation.
Make the best possible decision
Once the parties determine the options that satisfy their interests and are legitimate from all sides’ perspectives, they are probably ready to commit to a deal. At this stage, the best practice is to avoid committing early, unilaterally and before clarifying the implementation.
Value win-win negotiators seek to commit early only to relationship and process issues but will commit late to any issues of substance or value. A main reason for caution is to learn diverse interests and explore as many options as possible, as well as discuss the available legitimacy until there is clarity on what commitment truly means.
In making the best possible decision, commit to an option only if its value is superior to your alternatives. If attempts to improve the options on the table still do not lead to one that is superior to your BATNA (best alternative to a negotiated agreement), then the advice is to walk away – even if as a strategy of last resort.
Be prepared
It’s crucial to have the presence of mind and the courage to perform the above behaviours and choices at the right time, while minimising slips that may trigger stress-induced responses and win-lose power plays, or naive win-win moves that could make you vulnerable to exploitation. The Value Negotiation Framework below is a useful tool to inform your negotiations.
