PalmPay, a leading financial services digital platform, has urged customers to rely on its verified support channels when seeking assistance, warning that impersonation and other fraudulent schemes pose growing risks to users of digital payment services.
The warning, which follows PalmPay’s recent observance of Customer Service Week, forms part of its efforts to strengthen customer support, promote safer digital payment practices and improve awareness of available security tools.
One of the major risks highlighted by the company is impersonation fraud, in which criminals pose as customer service representatives or financial institutions to obtain confidential information or persuade unsuspecting customers to authorise transactions.
Such schemes may involve unsolicited phone calls and messages, fake reward offers, fraudulent refund promises or claims that customers must disclose account details to resolve an issue.
PalmPay has advised users never to disclose their one-time passwords (OTPs), personal identification numbers (PINs), passwords or verification codes to anyone, while urging them to avoid suspicious links and independently verify offers or requests for account information.
Merchants warned over payment verification
PalmPay has also cautioned merchants against releasing goods or services based solely on screenshots, customer-presented payment alerts or other unverified transaction messages.
The company advised businesses to confirm payments directly through their official transaction records before completing sales, noting that reliance on unverified evidence could expose merchants to fraudulent payment claims and avoidable financial losses.
PalmPay also urged users to verify requests through trusted channels before sharing information or authorising payments, particularly when approached by individuals promising refunds, rewards or other benefits.
To help customers distinguish legitimate assistance from fraudulent approaches, PalmPay has reiterated the support channels available to users.
These include its customer service telephone line on 0201 888 6888, email support at support@palmpay.com, its official website at www.palmpay.com and the Live Chat feature within the PalmPay application.
Customers are also encouraged to seek updates and assistance through the company’s verified social media accounts rather than relying on unconfirmed profiles or contact details supplied by strangers.
Through its ongoing PalmPay Dey For You campaign, the company continues to promote fraud-prevention awareness, safer banking practices and the use of security tools designed to help customers protect their accounts.
The initiative reflects the role of customer education alongside technical safeguards in reducing exposure to digital financial fraud. Users who can recognise suspicious communications, verify payment requests and report unusual transactions are better positioned to avoid preventable losses.
PalmPay said it remained committed to strengthening customer support and security education while ensuring that verified assistance is accessible when needed.
