Ecobank upgrades branches to enhance quality service delivery

By Cynthia Ezekwe.

Ecobank Nigeria Limited, an affiliate of the Ecobank Group, the  pan-African banking group, has commenced  the remodelling of its branches across the country to enhance  quality service delivery, and good customer experience.

The pan-African bank noted that the upgrade will turn its existing banking halls into modern smart banking arenas designed to offer a cosy experience to customers and other stakeholders of the bank who visit the branches.

Speaking on the branch remodelling exercise, Titi Olarinde, head, branch network, Ecobank Nigeria Limited said it is a deliberate and strategic decision of the bank to ensure that customers transact seamlessly in an environment that will provide the best banking experience for them.

She said the remodelled branches are equipped with fully functional digital service points, new ATMs, solar power for uninterrupted 24/7 electricity and other facilities for an enhanced customer experience.

Olarinde noted that for the first phase, the bank has earmarked 50 branches across the nation for the redesign exercise, stating that they will  be delivered before the end of the year.

“For us as a bank, we decided to redesign and give our branches a new look and feel to tell the story of who we are as a pan-African banking institution. Ten of these branches such as Ajose Adeogun, Ikotun, Iju and Admiralty branches in Lagos; Jabi, Garki Area 8 and Maitama in Abuja; Murtala Mohammed Way, Kano; Benin Sapele Road, Benin-City and Aba Road in Port Harcourt have been completed and are already open to customers,’’ she said.

“We believe the remodelled branches will reflect the personality and values of the brand, raise the bar of customer experience and service delivery to our existing and prospective customers as well as all stakeholders,’’ Olarinde added.