Veritas Glanvills Pensions unveils chatbot to boost customer experience

Cynthia Ezekwe

Veritas Glanvills Pensions Limited (VG Pensions), a pension fund administrators (PFA), has unveiled ‘Vicki,’ an artificial intelligence-powered chatbot, to enhance  customer’s experience, and facilitate real-time access to their pension accounts.

Vicki is a state-of-the-art chatbot powered by artificial intelligence to perform a variety of tasks for customers, including checking their account balance, retrieving Retirement Savings Account (RSA) PIN, obtaining account statements, accessing fund prices, checking the status of benefit payments, generating embassy letters, monitoring pension account growth, checking the status of mandate documents, applying for benefit payments, and updating email addresses.

Commenting on the innovative solution, Godson Ukpevo, the managing director/chief executive officer of Veritas Glanvills Pensions, said, “At VG Pensions, we are constantly seeking innovative ways to improve client experience. With Vicki, we are empowering our clients with online, real-time information about their pension accounts. This is just one of the many ways we are leveraging technology to enhance customer experience and make pension management easier and more accessible for everyone.

“Vicki is easy to navigate and thus user-friendly and it is secure. It utilises advanced encryption protocols to safeguard clients’ data. By embracing AI technology, VG Pensions is certainly creating more convenience for its clients,’’ Ukpevo added.