South African Airways maintains 4-star ranking in business, economy classes

South African Airways (SAA) has maintained a 4-Star Skytrax ranking in both business and economy classes for a 16th consecutive year. Skytrax, an independent global airline-rating organisation, awarded the 4-Star rating placing the airline amongst other international and partner airlines. “The South African Airways product and service standards continue to perform at a standard that […]

Marriott International unveils one set of unified benefits across its loyalty programmes

Marriott International Inc., an American multinational diversified hospitality company that manages and franchises a broad portfolio of hotels and related lodging facilities worldwide, Tuesday announced it would introduce one set of unified benefits across its loyalty programmes including Marriott Rewards, The Ritz-Carlton Rewards and Starwood Preferred Guest (SPG) for its members starting August 2018. “Beginning […]

Kenya Airways appoints Total Air Logistics sales agent in Nigeria

Kenya Airways has appointed Total Air Logistics Limited as General Sales Agent (GSA) to sell passenger tickets and cargo space in Nigeria. This decision is in line with the airline’s strategy of rationalising its operations to increase efficiency and improve service delivery. “We are seeking operational efficiency to the benefit of our staff, shareholders and […]

Delta Air Lines reports $718m pre-tax income in Q1 2018

Delta Air Lines has reported financial results for the March quarter 2018, with a generally accepted accounting principles (GAAP) pre-tax income of $718 million and net income of $547 million as well as earnings per diluted share of $0.77 on record revenue of $10.0 billion The results indicate adjusted pre-tax income of $676 million, adjusted […]

World’s best airports for customer experience revealed

Minutes can drag while waiting for a flight and sometimes it can seem like time has stopped altogether. However, some airports have such incredible customer service experience that means waiting for your connection can make the time fly. A new survey released by the Airports Council International (ACI) has revealed the best airports for customer […]

Arik Air wins ‘Best Air Crew 2017’ award

Nigeria’s Arik Air has been honoured with the prestigious Nigerian Aviation (NIGAV) Awards for the Best Air Crew of The Year 2017 (domestic route). The award, which was presented to the airline at a well-attended ceremony held at Oriental Hotel, Victoria Island, Lagos on Saturday, March 24, 2018, was given in recognition of the airline’s […]

Bentley design boss teases upcoming electric flagship

Bentley has announced its plans to build an electric flagship vehicle using technology from Porsche’s Mission E electric sports-GT, adding to the number of car makers planning to build fully electric cars. Stefan Sielaff, design director for Bentley, revealed this in an interview with Auto Express. The design boss said, “The next step for sure […]

Chinese tourists rallying around mobile payments

Alipay talked-up growth in the number of Chinese tourists using mobile payment systems overseas, as it unveiled a study comparing huge uptake among Chinese travellers with low penetration among other holidaymakers. The survey, conducted by analyst company Neilsen in collaboration with Alipay, said 65 per cent of Chinese overseas tourists used their existing mobile payment […]