Joy Agwunobi
The commercial insurance industry, long viewed as slow-moving and reliant on outdated systems, is undergoing a decisive transformation in 2025 as technology providers push for modernisation.
A new analysis by Fintech Global has spotlighted ten leading insurance technology solutions that are reshaping how insurers underwrite, distribute, price, and manage policies in an increasingly digital-first era.
According to the firm, commercial insurance rarely makes the headlines until a major crisis arises. Yet, behind the scenes, insurers are grappling with rising claims, volatile risk landscapes, and growing pressure from clients who now expect seamless, tech-enabled experiences. These challenges, Fintech Global said, are forcing insurers to rethink their models and abandon long-standing reliance on legacy systems.
“Legacy technology is a large part of the problem. Many insurers still rely on outdated back-end systems that are difficult to integrate, slow to adapt, and near-impossible to scale,” the report noted. “Data is often trapped in silos, underwriting is still too manual, and customer journeys are fragmented at best.”
This problem is underscored by data from the Insurance Information Institute, which found that nearly 74 percent of insurers still depend on outdated technology and poorly integrated point solutions to manage core claims functions. Such inertia, analysts warn, limits operational efficiency and hampers the industry’s ability to respond swiftly to evolving market demands.
Artificial Intelligence rising
Amid this landscape, Artificial Intelligence (AI) has emerged as the cornerstone of insurance modernisation. A survey conducted by SAS revealed that over 90 percent of insurers are actively exploring, testing, or deploying AI capabilities, signalling a strong industry commitment to using AI to enhance decision-making, automate processes, and improve customer engagement.
Fintech Global noted that new-generation insurance technology providers are stepping forward with solutions built on AI, cloud platforms, API-driven integration, and data analytics. “Some specialise in AI-powered decision-making, others in broker connectivity, data normalisation, or risk visualisation. Together, they represent what commercial insurance should look like in 2025,” the report stated.
The 10 Solutions Shaping Commercial Insurance in 2025
Fintech Global spotlighted ten companies that are redefining the future of commercial insurance. They represent a mix of established players with decades of industry experience and agile InsurTech disruptors offering niche innovations.
One of the standouts is Comarch, a global provider delivering modular insurance platforms that digitise the value chain end-to-end, covering everything from sales and customer engagement to claims and back-office processing. With an API-driven architecture and real-time analytics, Comarch makes it easier for insurers to integrate third-party systems, accelerate time-to-market, and reduce costs.
Fintech Global also highlighted Expert.ai as one of the ten commercial solutions shaping the sector. Known for its AI-powered Natural Language Processing (NLP), Expert.ai automates the handling of complex insurance documents. Its tools, ranging from triage to compliance-driven data redaction, enable faster processing and improve accuracy in underwriting and claims.
Another featured provider is IntellectAI, which offers a data-first underwriting platform tailored for complex commercial lines. At the heart of its service is the “Magic Submission” tool, which automates intake, enriches submissions, and delivers AI-powered risk insights to speed up quote generation and support more precise decision-making.
Similarly, Majesco, a long-standing player in the industry, is driving transformation through configurable, cloud-based core systems that span policy, billing, and claims. The firm’s standout feature, GenAI “CoPilot,” provides guided decision-making support across various workflows, demonstrating how generative AI is becoming embedded in everyday insurance operations.
Novidea also made the list, offering a cloud-native distribution platform built on the Salesforce ecosystem. Designed to serve brokers, MGAs, and carriers, Novidea supports multi-region operations and delivers real-time analytics with cross-channel capabilities, helping users streamline insurance distribution on a global scale.
The report pointed as well to Quantee, a younger InsurTech known for its AI-driven dynamic pricing models. By providing a no-code interface, Quantee allows insurers to build and deploy rating models in minutes. Its system is supported by AI-based simulations and real-time monitoring of loss ratios, offering insurers the ability to react quickly to changing market conditions and improve profitability.
Cybersecurity is another critical concern for commercial insurers, and here, SAFE has carved out a niche as a specialist in cyber risk quantification. The company’s AI agents integrate data from more than 100 security sources to generate financial impact metrics, providing underwriters with a clear and practical picture of cyber exposure expressed in dollar-value terms.
Symfa takes a different route by focusing on custom digital solutions for insurers. From customer portals to cloud migration and business intelligence dashboards, its offerings are designed to help insurers modernise processes and extract actionable insights from complex datasets. Its agile development approach makes its solutions adaptable to different business models and evolving market needs.
Another long-established provider, Tietoevry, was also spotlighted. The company’s “insurance-in-a-box” modular platforms enable insurers to quickly implement digital front-ends, mobile-ready user experiences, and core systems. Backed by decades of IT consulting, Tietoevry’s approach provides insurers with both speed and reliability as they navigate digital transformation.
Rounding off the list is Ushur, which focuses on digitising customer engagement through an AI-powered no-code automation suite. With omni-channel communication tools integrated into existing workflows, Ushur enables insurers to streamline First Notice of Loss (FNOL), onboarding, renewals, and servicing in a more seamless and customer-centric manner.
Fintech Global emphasised that these solutions represent more than incremental upgrades; they embody a fundamental redesign of commercial insurance operations. With cloud-native architectures, AI-driven insights, and advanced data integration, the report suggests the industry is on the cusp of a “halcyon era” of efficiency and customer-centricity.
“The 10 commercial insurance solutions highlighted in this report reflect the industry’s commitment to innovation, efficiency, and customer-centricity,” Fintech Global said. “From established technology leaders like Comarch to emerging InsurTech disruptors, these companies are redefining how insurers underwrite policies, process claims, solve pain points and engage with clients.”
The firm added that 2025 marks a pivotal turning point for the industry. Insurers that embrace cutting-edge technologies will be better positioned to reduce costs, improve service quality, and gain a competitive edge amid growing market pressures, regulatory demands, and rising customer expectations.
“In today’s environment, modernisation is no longer optional but essential,” Fintech Global concluded. “The companies featured here are not just following trends; they are setting the standard for what a truly digital-first commercial insurance ecosystem should look like.”
While many of the highlighted solutions operate at a global level, the implications extend into emerging markets, including Africa. Across the continent, insurers face similar legacy challenges from manual underwriting, siloed systems, and fragmented customer journeys—but often on a more constrained scale.
In Nigeria, for instance, commercial insurers continue to struggle with low penetration, operational inefficiencies, and a persistent trust deficit among customers.However, progress is being made. A number of players are increasingly embracing digital platforms to speed up claims processing and reduce the friction that has historically frustrated policyholders.
Complementing these industry-led efforts, the National Insurance Commission (NAICOM) has recently unveiled a comprehensive set of guidelines to regulate InsurTech operations nationwide, a move aimed at modernising Nigeria’s insurance sector and building confidence in technology-driven practices. Taken together, these developments suggest that solutions such as those highlighted by Fintech Global could provide valuable blueprints for accelerating the sector’s transformation in Nigeria and across Africa.
