First Bank of Nigeria Limited has launched the FirstBank Digital Experience Centre, a fully automated branch of the bank, to provide customers with an added advantage in carrying out various banking activities seamlessly and on their own without interaction with bank staff.
The bank, at the launch of the initiative, said the self-service branch is built with a wide range of phased modern banking facilities, which include humanoid robots equipped with video banking and Artificial Intelligence (AI). It further stated that the new automated branch will take on the role of friendly branch staff; Teller Cash Recyclers (TCRs); Self-Service kiosks for non-financial transactions such as account update; Fast Track (Contactless) ATMs; Interactive Smart Screen to ensure effective and comprehensive consultation with bank sales staff via remote video connection.
Adesola Adeduntan, chief executive officer of the bank, commenting on the launch of the new fully automated branch, said the branch is a reinvention of digital banking solutions in the country as customers are exposed to a seamless world-class banking experience.
“With our Digital Experience Centre, we have reiterated our role in pioneering leading innovative technology-driven solutions that are central to enriching the experience of our customers in carrying-out various transactions using state-of-the-art facilities with ease and convenience. Our self-service branch exemplifies the future of banking in Nigeria and we remain committed to putting you, our customers first,” Adeduntan said.
The financial institution also said the new branch, FirstBank Digital Experience Centre, is piloted by the bank’s remodelled Adetokunbo Ademola branch, Victoria Island, a reinvention of digital banking solutions in the country exposing customers to a seamless world-class banking experience.
Other services to be offered from the fully automated branch include, paperless and electronic forms designed to promote timely resolution of complaints; the dispensing of account statements and account enquiry or management; funds transfer, dispensing of new ATM cards; fixed deposit booking between N100,000 to N5 million; card services and management, cheque management, email and phone number update, ATM card and token block, amongst many others.
Meanwhile, the milestone initiative is slated to hit other locations across the country’s geopolitical zones in the coming months.
