FirstBank underscores essence of supporting customers on 2019 Customer Service Week

By Omobayo Azeez 

Nigeria’s oldest financial services provider, First Bank of Nigeria Limited, has emphasized essence of giving support to customers as it joined the rest of the world to celebrate the 2019 Customer Service Week.

The lender has embarked on the week-long event to be celebrated from 7 – 11 October 2019 across its over 700 branch networks in Nigeria and its FBNBank subsidiaries in over half a dozen countries across three continents, the management said.

According to Taiwo Shonekan, the bank’s head, customer experience and value management, efficient customer services form part and parcel of the bank’s DNA, its responsibility at putting the customers first and indeed the centrepiece of its impact since it was founded in 1894.

She said: “With our dynamic and vibrant customer services operations at FirstBank, we remain committed to rendering the gold standard of services to our customers and stakeholders alike regardless of where they may be across the globe.Our robust customer service puts our stakeholders and the public alike at an advantage in meeting their personal and business needs as it underscores the magic of our services through a hundred and a quarter of a century.”

The Customer Service Week is an international celebration and the 2019 edition is themed to highlight the importance of customer service and staff who serve and support customers daily to deliver exceptional service to customers.

Shonekan explained that with its robust customer service network over the years, cutting across diverse cultures, tribes and races, transcending to its digital channels, FirstBank has since the last 125 years supported its customers.

She said beyond the shores of Nigeria, it has striven to meet their individual and business needs, thereby contributing to national growth and development.

“This, the bank achieves through its innovative, interactive, self-service banking platforms like WhatsApp banking, *894# Quick Banking mobile solution, Firstmobile banking application, internet banking and ATM amongst many others.

“These electronic banking channels are constantly updated with new and exciting features to put the customers experience and service at an edge in the industry,” she said.