MMA2 managers, BASL, warns against passengers’ attacks on staff

MMA2 terminal, Lagos

Sade Williams/Business a.m.

Bi-Courtney Aviation Services Limited (BASL), operators of the Murtala Muhammed Airport Terminal Two (MMA2), has condemned attacks on its staff by passengers, warning it will no longer condone such under any circumstances.

While  reiterating its unwavering zero tolerance policy against any form of violence within the terminal premises, particularly against personnel discharging their lawful duties, the operators in a statement signed by Ajoke Yinka-Olawuyi, head, corporate communications department,  referred to an incident that happened on April 20, 2025, at approximately 1318hrs.

According to Yinka-Olawuyi,  “A disturbance broke out at the check-in counter of one of the airlines operating from MMA2. The disruption stemmed from passenger agitation over issues reportedly linked to a system error. While efforts were being made to calm the situation and facilitate a smooth resolution, an Aviation Security (AVSEC) officer on duty was physically assaulted by a male passenger.”

This regrettable incident, she said, mirrors a similar occurrence in December 2024, where another staff member was also assaulted while on duty.

“BASL strongly condemns these acts and emphasizes that violence against any staff member or service provider at MMA2 will not be condoned under any circumstances,” she said.

The matter, she said, was immediately escalated, and the offending passenger has since been handed over to the police for further investigation and necessary legal action.

She added that BASL will continue to follow up on the case to ensure justice is served.

“We are deeply concerned by the recurrence of such attacks on our personnel and will not hesitate to take decisive action to protect all individuals who work at MMA2,” Yinka-Olawuyi further explained.

“All passengers and terminal users are expected to resolve grievances through lawful and respectful means. Our staff are here to assist and must be treated with dignity,” the company explained.

While expressing the operators’ full commitment to safety, she said: BASL remains committed to maintaining a safe, respectful, and secure environment for all terminal users and will continue working closely with the appropriate authorities to enforce its zero-tolerance stance on violence.”