The Nigerian Communications Commission (NCC) said it recorded 271,112 complaints from January 2015 till July 2019 from which 95 percent has been successfully resolved.
Umar Danbatta, the executive vice chairman (EVC) of the commission, revealed this at the opening of the 2nd edition of conference of African Telecommunications Regulators on Consumer Affairs (CATCO) in Abuja.
The conference hosted by the NCC has the theme: “Empowering the Telecom Consumer in an Era of Technological Evolution.”
The conference, declared by President Muhammadu Buhari, is being attended by representatives of Africa Telecommunications Regulatory Bodies from 11 countries.
“We are ensuring that telecoms service delivery is improved through continuously monitoring of activities of our licensees in order to treat consumer right and offer them value for their money.
“We believe that service delivery on the parts of our licensees in this era of technological evolution should be the totality of how telecoms operating companies package, provide and deliver, those services to their consumers,” Danbatta said.
He said the commission introduced two major initiatives as part of measures to empower the consumers which were, the Do-Not-Disturb (DND) 2442 Short Code, and the 622 Toll-Free Line
He said the DND 2442 Short Code is used by consumers to control what they receive on their phones as unsolicited text messages or calls while the 622 Toll-Free line is too ensure improvement in service delivery.
