Joy Agwunobi
The Nigeria Social Insurance Trust Fund (NSITF) has announced plans to accelerate the full digitalisation of its operations as part of efforts to strengthen efficiency, transparency, and service delivery.
Oluwaseun Faleye, managing director of the Fund, disclosed this during the bi-annual Regional Management Performance Review (RMPR), which held simultaneously across NSITF’s six regional offices.
Faleye described digital transformation as a non-negotiable step in repositioning the Fund, stressing that the move would drastically cut inefficiencies, improve record management, and enhance the overall experience of contributors and beneficiaries.
“Digital transformation is not optional, it is urgent. We are investing in e-NSITF platforms, digital records systems and data-driven service delivery to reduce manual inefficiencies, improve transparency and restore confidence,” he said.
Speaking on the theme of the RMPR, ‘Beyond Targets: Delivery Excellence and Sustainable Growth’, Faleye explained that the review was not simply to assess figures, but to recommit to NSITF’s broader vision of delivering tangible, people-focused impact.
He noted that the organisation must adapt quickly to changing realities, with technology redefining traditional models and stakeholders demanding higher levels of accountability.
“We must move beyond the comfort of ‘meeting targets’ and embrace the new standard of delivery excellence. Excellence that is visible in how we treat contributions, in how swiftly we process claims, in how compassionately we engage beneficiaries, and in how our value is felt by workers, employers and society,” he said.
The NSITF MD further highlighted some of the Fund’s achievements in the past year, while also outlining aspirations for the months ahead. He urged management staff to demonstrate courage and honesty in assessing performance, stressing the need to identify challenges, share workable ideas across regions, and tackle emerging threats before they escalate.
In her remarks, Mojisola Alli-Macaulay, executive director of operations, said the RMPR offered staff a platform to reflect on progress, confront challenges, and recommit to excellence in the execution of the Fund’s mandate.
Also speaking, Samaila Abdul, executive director of administration, reaffirmed the commitment of the Fund’s leadership to providing the necessary support to staff in order to achieve organisational goals.
On his part, Olugbemi Ayodele Samuel, the newly appointed Executive Director of Finance and Investment, commended the dedication of NSITF’s management teams and encouraged them to produce actionable resolutions that can drive measurable improvements.
The RMPR, held twice annually, serves as an accountability and performance-tracking exercise, while also providing a forum for the Fund’s leadership to align on strategic priorities.
