Cynthia Ezekwe
The National Pension Commission (PenCom) has announced plans to develop a new application that will address the issue of downtime during peak periods and mitigate challenges associated with last-minute enrolment.
The Commission identified the problem of enrolment application downtimes during last-minute rush, particularly by retirees and stakeholders, as a major challenge hindering the efficiency of the pension system.
Omolola Oloworaran, the acting director-general of PenCom, disclosed the commission’s plans to develop a new enrolment application, while speaking at a workshop for Pension Desk Officers of Federal Government of Nigeria Treasury-Funded Ministries, Departments, and Agencies (MDAs).Â
Addressing the workshop participants, Oloworaran explained that PenCom has recognised the existing challenges associated with last-minute enrolment and has therefore embarked on a project to develop a new application that will enhance the efficiency of the enrolment process.
Oloworaran acknowledged the concerns surrounding downtimes experienced with the existing enrolment application. She noted that these downtimes often occur during peak periods when retirees and relevant stakeholders rush to meet enrollment deadlines, leading to delays and frustrations.
Paving the way for a more efficient enrolment process, the acting director-general expressed optimism that PenCom’s new enrolment application would resolve the existing issues.
“We are confident that the new enrollment application, which has been entrusted to a consultant for design and development, will not only eliminate the downtimes but also enhance the overall user experience,” she noted.
Oloworaran reaffirmed PenCom’s ongoing commitment to continuous service improvement, highlighting the commission’s dedication to ensuring that contributors and retirees receive the best possible experience in pension matters.
She also reassured pensioners that PenCom will work closely with the pension desk officers to ensure the success of the 2024 online enrolment exercise, slated to commence on October 7, 2024.
