Onome Amuge/Business a.m.
Customers, including passengers, airlines and other users of the Murtala Muhammed Airport Terminal Two (MMA2), managed by Bi-Courtney Aviation Services Limited (BASL), have been assured of world-class airport experience while using the terminal.
BASL managers joining organisations around the world to celebrate this year’s Customer Service Week, gave the assurance as they reiterated Bi-Courtney’s unwavering commitment to providing a seamless, world-class airport experience.
The annual event is dedicated to recognising the importance of customer service and the people who provide it.
Held under the theme “Mission Possible,” MMA2 seized the week-long celebration to honour its dedicated staff.
Throughout the week, the customer service unit of the operations department organised various engaging activities that involved passengers and terminal users alike, demonstrating the terminal’s commitment to enhancing customer satisfaction and fostering positive engagement.
Remi Jibodu, acting chief operating officer, emphasized the importance of maintaining a service-driven culture at MMA2.
“At BASL, our commitment to customer satisfaction is unwavering. Customer Service Week is a reminder that excellence is not occasional, it’s a daily standard we uphold across all areas of our operations. Every interaction at MMA2 is an opportunity to demonstrate our dedication to world-class service and operational efficiency,” he said.
Ifeoma Azubuike, supervisor of the customer service unit, also highlighted the significance of the celebration, stating: “Customer service is not just a unit at MMA2; it is the core of our operations. In celebrating Customer Service Week, we are celebrating the dedication of every single staff member who works tirelessly to ensure safety, comfort, and efficiency for every traveler. We understand that air travel can be stressful. Our goal is to consistently exceed expectations, making the MMA2 experience memorable for all the right reasons.”
Ajoke Yinka-Olawuyi, BASL head of corporate communications, also speaking, noted that Customer Service Week at MMA2 has become an integral part of the organisation’s culture.
“At BASL, we believe that excellent service begins with a motivated team. Customer Care is one of our core values, and it guides how we engage with our passengers, partners, and colleagues daily. Beyond the week-long celebration, we constantly strive to empower our staff and partners to deliver exceptional service experiences that reflect the values of the MMA2 brand,” she said.
As has become tradition over the past three years, BASL also recognized outstanding customer service personnel from all the airlines operating at the terminal, presenting them with gifts and certificates of recognition.
This year, the recognition was extended to the Ground Service Agents (GSAs) at the terminal’s cargo facility, further underscoring BASL’s commitment to rewarding excellence and fostering a culture of exceptional service across all areas of operation.
