Inlaks opens technical resource centre in Port Harcourt
By Innocent Obasi
Inlaks, an ICT infrastructure and systems integrator company in sub-Saharan Africa, has increased the number of its technical resource centres with the opening of a new technical resource centre (TRC) in Port Harcourt, Rivers State.
The company said that the new TRC is part of its initiatives to improve customer service delivery efficiency in ATM distribution and spare parts repair services.
The facility, the sixth TRC that the company has opened in Nigeria, following similar ones in Lagos, Enugu, Abuja, Kano, and Ibadan, would provide technical assistance to banking institutions in Rivers, Cross River, Akwa Ibom, Bayelsa, Edo, Delta, and the states of South-Eastern Nigeria to enhance the speed and efficiency of access to its ATMs. Representatives from the 13 commercial banks that Inlaks engineers will be working with were present for the TRC launch.
“Inlaks is proud to be launching a Technical Resource Centre in Port Harcourt, a strategic market in the South-South region of the country. This is in line with our vision and endeavour to support our customers for repairs and servicing,” Tope Dare, executive director, e-Business and Infrastructure, Inlaks, said during the launch.
“We have worked with our partners to ensure good representation of specifics from our ATMs such as dispensing the largest volume of cash and long working period which is necessitated by our understanding of market needs and the dedication to driving growth in the financial services sector. We will continue to offer value through technology and innovation to improve our service,” Dare said.
“With about 22,000 ATMs in the country, Inlaks owns a market share of 47 percent in distribution with 2,080 of them in the South-South and South-Eastern states.”
Afamefule Ezeani, a representative of Access Bank Plc, commended Inlaks for their services.
“We appreciate the good services of Inlaks in providing effective resource management for the ATMs at our locations. The organisation ensures quick response with support to issues that may arise at any time. We are glad about the launch of this facility which will provide easier access to our technical needs,” Ezeani noted.
The raffle draw for bank representatives was the highlight of the event, with Edith Osuyah Edeh of Keystone Bank emerging as the winner of an all-expenses-paid trip to Dubai from Inlaks.
Inlaks also manages the ATM Academy through its corporate social investment in order to guarantee capacity building through its resources. The academy trains and prepares young graduates to enter the field of ATM maintenance and repair. The programme has produced competent workers who continue to support the company to meet customer expectations.