The Airport Customer Experience
Recently, someone told me of an airport experience in a West African airport. The flight had arrived from America, and...
Read moreDetailsEkelem Airhihen, an accredited mediator, has an MBA from the Lagos Business School. He is a member, ACI Airport Non-aeronautical Revenue Activities Committee; his interests are in market research, customer experience and performance measurement, negotiation, strategy and data and business analytics. He can be reached on ekyair@yahoo.com and +2348023125396 (WhatsApp only).
Recently, someone told me of an airport experience in a West African airport. The flight had arrived from America, and...
Read moreDetailsFlight delays are one of the unavoidable frustrations of modern air travel. A journey that should take a few hours...
Read moreDetailsThe bond market yields have been on an upward trajectory, creating a new challenge for an airline industry that is...
Read moreDetailsAt the just-concluded annual conference of trainers in Jos, Nigeria, one issue stood out with particular relevance to aviation: the...
Read moreDetailsWhat matters in the airport boardroom is not always what matters to the passenger. This is one of the key...
Read moreDetailsRwanda's emergence as Africa's leader in electric mobility is about much more than bicycles and motorcycles. In Kigali, app-based electric...
Read moreDetailsWhen an African passenger sits down to book a flight in Lagos, Nairobi, or Johannesburg, the choice is rarely made...
Read moreDetailsThe rapid digital transformation taking place at Airports Company South Africa (ACSA) offers an important lesson for airports across the...
Read moreDetailsFor years, Europe and the United States have been regarded as global benchmarks for efficient airport operations. Yet recent reports...
Read moreDetailsAfrica's aviation industry is entering one of the most exciting periods in its history. Rising passenger numbers, expanding route networks,...
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