Cabin crew and flight boarding experience: Africa’s perspective
When passengers step onto an aircraft, the warm greeting from the cabin crew often feels like a simple courtesy. In...
Read moreDetailsEkelem Airhihen, an accredited mediator, has an MBA from the Lagos Business School. He is a member, ACI Airport Non-aeronautical Revenue Activities Committee; his interests are in market research, customer experience and performance measurement, negotiation, strategy and data and business analytics. He can be reached on ekyair@yahoo.com and +2348023125396 (WhatsApp only).
When passengers step onto an aircraft, the warm greeting from the cabin crew often feels like a simple courtesy. In...
Read moreDetailsThe December cascade of cancellations at IndiGo revealed how safety regulation, lean airline operations, and market concentration can together paralyse...
Read moreDetailsThere is a reality that underscores both the obstacles and opportunities that define Africa’s aviation journey as the world celebrated...
Read moreDetailsAirshows are more than just a flashy spectacle – they’re a real catalyst for aviation growth across Africa and this...
Read moreDetailsCOP30 in Belém marked a pivotal moment for global climate action, spotlighting the Amazon’s role in protecting forests, biodiversity, and...
Read moreDetailsAfrica’s aviation sector is on the cusp of a technological revolution, with artificial intelligence (AI) poised to transform the industry....
Read moreDetailsThe aviation industry, due to its complexity and involvement of diverse stakeholders, is especially susceptible to conflict. These conflicts can...
Read moreDetailsIn today’s competitive aviation landscape, African airports must prioritise creating a distinctive culture that sets them apart. One key differentiator...
Read moreDetailsThe 2025 Air Traffic Controllers Day celebrates the theme “The Human Edge: Capacity Building in the Next Generation Air Traffic...
Read moreDetailsCustomer Service Week 2025, themed “Mission Possible,” highlighted the pursuit of exceptional customer experiences globally, resonating strongly with Africa’s aviation...
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Nigeria’s move to protect children from social media use