Customer Service Week 2025, themed “Mission Possible,” highlighted the pursuit of exceptional customer experiences globally, resonating strongly with Africa’s aviation...

Airport protocol service is a crucial aspect of ensuring a positive passenger experience. It encompasses a range of procedures and...

Saudi Arabia’s Vision 2030 is transforming the Kingdom’s aviation industry, with far-reaching implications for Africa. The ambitious strategy aims to...

Europe’s new Entry/Exit System (EES) is set to launch on October 12, 2025, and African airports can learn from its...

An internet search on Detty December revealed that “Detty December” is a popular Nigerian slang term that refers to the...

The International Civil Aviation Organisation (ICAO), which is a United Nations agency that promotes the safe and orderly development of...

The title for this piece is taken from an article in Elliot Confidential by Christopher Elliot. In the article titled:...

“Kindness is in the Air” is the theme of an initiative by Kansas City International Airport (MCI). This September the...

As the global population ages, the number of senior citizens travelling by air is increasing. Airports in Africa have a...

On a flight about the same period last year from midwestern Nigeria, we met with turbulence. The pilot had informed...