Analyst Insight

The Airports Council International (ACI) advances the collective interests and acts as the voice of the world’s airports and the...

By Emmanuel  Jime Jime is the executive secretary/CEO, Nigerian Shippers’ Council.   The International Maritime Organization (IMO) chose ‘New Technologies...

  A fintech company wants to be ahead in the future, that is, they want to be able to predict...

Brand influencers are a more recent concept and development in marketing, and as such need to be clearly differentiated from...

To many business owners who collect card details, there are many reasons why they wouldn’t consider being Payment Card Industry...

BY SOLA ONI  Sola Oni, an integrated communications strategist, Chartered Stockbroker and Commodities Broker, is the Chief Executive Officer, Sofunix...

Story has it that when the late M. K. O. Abiola got a lucrative job in a brewery in Nigeria,...

The feedback from the customers about their experiences with and their expectations for the products and services of an organisation...

A decade ago, the influencer marketing arena was limited only to celebrities and a few dedicated bloggers. Now, it seems...

The Airports Council International concluded last week their customer experience summit in Krakow, Poland. ‘Rehumanising the Airport Experience’ was the...