Saturday, October 31, 2026
The human cost ratio
At 7.42 on a Tuesday morning, Sarah Williams stood inside a branch of her bank holding a brown envelope and...
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Making airport time pleasureable
Flight delays are one of the unavoidable frustrations of modern air travel. A journey that should take a few hours...
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From Frontier to Emerging: Nigeria’s capital-market test has just begun (2)
Nigeria's return to FTSE Russell's Frontier Market universe is an achievement. But if the country is serious about reaching emerging-market...
Read moreDetailsNigeria’s back, but the real race is to Emerging Market status (1)
When FTSE Russell announced on August 27 that Nigeria would return to its Frontier Market index universe, effective September 21,...
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Rising bond yields: A new headwind for Africa’s airlines
The bond market yields have been on an upward trajectory, creating a new challenge for an airline industry that is...
Read moreDetailsAfrica must not automate away human agency
Artificial intelligence has acquired a familiar vocabulary in the boardroom. Governance, compliance, risk appetite, model inventories, responsible AI, human-in-the-loop. These...
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AI is making call centres more expensive – not cheaper
The BPO industry has embraced AI as a technology capable of improving operational efficiency, enhancing customer experiences, and supporting business...
Read moreDetailsDesigning a “Stay Proposition” for Africa’s aviation workforce
At the just-concluded annual conference of trainers in Jos, Nigeria, one issue stood out with particular relevance to aviation: the...
Read moreDetailsYou have been appointed DPO. Now what?
There is something deceptively ceremonial about being appointed a Data Protection Officer. The title arrives with authority, independence and the...
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Nigeria SMEs: AI for revenue increase while reducing cost
Small and medium-sized enterprises (SMEs) are the backbone of Nigeria's economy. They account for the vast majority of businesses in...
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