Why digital Asia is different

STRATEGY

Annet Aris, INSEAD Adjunct Professor of Strategy

The digital world is a trending topic across the globe, but in the western world, our attention is mostly absorbed by American internet giants like Google, Amazon and Facebook. This is a shame – developments in Asia are accelerating and are surprisingly different. What will happen when West meets East?

Who is online?

Last year marked a historical milestone: For the first time, more than 50 percent of the world’s internet users were in Asia. The Asia Pacific region now accounts for more than 50 percent of smartphone users.

A large proportion of these users – more than 21 percent – are in China, where 1 in 2 citizens are online. India is already in second place worldwide with nearly 14 percent, although only 1 in 3 Indians use the internet. India’s year-on-year growth of internet users was a staggering 30 percent in 2016. Other Asian countries, like Indonesia, Vietnam and the Philippines, are already ranked in the global top 15 countries for internet users.

An obvious conclusion would be that this is a great opportunity for the leading global internet players: more people on Facebook, more customers for Amazon and more searches for Google. These players are indeed doing their utmost to gain market leadership in Asia. But they are not alone.

A large portion of the market is already served by major Asian platforms, such as Alibaba, Tencent and Baidu in China; Flipkart (e­commerce), Paytm (payments) and Hike (messaging) in India; and Lazada (e­commerce) in Southeast Asia. These platforms have been able to withstand the American internet giants, partly due to their massive home markets and national regulations. Other barriers to entry, such as language and foreign fonts, have certainly also helped.

Given the astounding success of the leading American platforms, we could assume that Asian companies would develop as local clones: Alibaba and Flipkart as Amazon, Tencent as Facebook/WhatsApp, Paytm as PayPal, and Baidu as Google. But nothing could be further from the truth. Asian digital giants have built a fundamentally different ecosystem with completely different rules of the game.

How has this come about? Of course, there are major Asian internet entrepreneurs paving their own way, such as Jack Ma from Alibaba, who is as progressive and visionary as Mark Zuckerberg, Steve Jobs or Larry Page. More importantly, external conditions in Asia, in terms of economic development, infrastructure, as well as technology, are much more challenging than in the western world. This has forced Asian players to be very clever with innovative ideas.

The Swiss Army knife of apps

What are the key drivers for these differences? One important factor is the varying internet access infrastructure. Only a small part of the Asian population has access via fixed line broadband; the majority uses mobile. This has broad implications for the way the internet is used: Unlike in Europe and North America where hundreds of websites are found by search engines, in Asia, the internet is mostly accessed through a small number of apps.

In the West, the majority of apps have a single function such as chatting via WhatsApp, ordering a taxi via Uber or searching via Google, whereas Asian apps are multifunctional. For example, Chinese WeChat is rather like a Swiss Army knife. Users can chat or call as you’d expect but they can also watch TV, bank online, book taxis, order takeaways and more – all within the same app.

Interface preferences are also contrasting: In the West, we prefer a simple user interface, but in the East something like Google’s “empty” search page may be perceived as having too little to offer.

Money and access to banking

Another driver of difference is the lower income per capita in Asia. For many people, the costs of mobile data are a large portion of their monthly budget. A solution is ‘data light’ products which offer slimmed-down versions of popular sites that don’t eat up data plans, e.g. YouTube Go, Facebook Lite and Skype Lite.

Some major platforms, like Facebook, have adopted the strategy of partnering with national telecom companies, so that data access is provided for free to a limited number of apps, including, of course, their own.

Many in Asia do not have a personal bank account. The regional internet players have filled this gap with special apps that make electronic payment possible. A substantial percentage of payments in China are now made via Alipay and Tenpay. In India, Paytm is an important electronic payment company and the messaging app Hike recently launched a payment service. These apps often start as simple payment services and develop over time into full-fledged payment portals, which offer many financial services, such as lending.

Which world is preferable: the West or the East? In terms of user-friendliness, Asia seems to have an advantage over the West. There’s no switching between apps, and all services – from messaging, product searches, payments and deliveries – are in a single place. However, the Asian digital world is also more restrictive. The majority of users confine themselves to just a few apps – not always of their own choice – and the major platforms have even more market power and customer data than their western counterparts.

East vs. West: The battle for India

In the major Asian countries of China, Korea and Japan, local players are the clear market leaders. India, where the digital field is still wide open, is a different story. The relatively unrestricted Indian economy and its strong growth in recent years have led to the country developing into a real battleground between East and West.

On the one hand, the American internet giants have vigorously tried to conquer the Indian market with their own services; on the other hand, Chinese giants have tried to achieve a leading market position mostly through the support and acquisition of local companies.

India has an extremely competitive market for mobile internet access, which has greatly stimulated growth. Google and Facebook have both tried to further accelerate this growth. Google is developing Project Loon (balloon-powered internet) and Google Station, which grants free high-speed internet to around 100 Indian train stations with the aim to increase this number to 400. Facebook has attempted to stimulate internet access via drones and satellites. For a time, it offered free access to its platform and a few other apps via Free Basics. However, Free Basics was recently prohibited.

Mobile payment services gained enormous momentum recently when the government withdrew from circulation all 500-rupee (€7) and 1,000-rupee notes, which had previously accounted for 86 percent of all cash. India’s Paytm said it grew more than 1,000 percent during three weeks after the withdrawal. The company is now more than 50 percent owned by Alibaba and its affiliate company, Ant Financial. There are other competitors, however, fighting hard for a share of the pie: WhatsApp and Hike have recently launched a P2P payment service, while Amazon, Samsung Pay and MasterCard are also aggressive market players.

In the field of e-commerce, there is another fierce battle: Flipkart, the leading Indian group, sold shares to Tencent, eBay and Microsoft in its recent financing round. In 2016, Amazon announced that it would invest US$5 billion in the Indian market. Paytm is pushing its e-commerce division with the help of a US$200 million investment from Alibaba and SAIF Partners.

In addition, both East and West invest large amounts in start-ups in India. Over the last two years, investments from the U.S. internet giants alone amounted to more than US$1.4 billion. Chinese giants have invested more than US$3 billion, including US$175 million in Hike.

What does this all mean for India? There is bad news and good news. The bad news is that India – like Europe – will probably not produce any global internet giants of its own. The good news is that real competition is taking place between the giants, which leads to growth, new services and numerous investments. Perhaps Europe should focus less on regulating the U.S. internet giants and more on stimulating the arrival of those from Asia.

Annet Aris is an Adjunct Professor of Strategy at INSEAD. She is also a board member of Thomas Cook PLC in London, ASML Holding N.V. in Veldhoven, ProSiebenSat.1 Media SE in Munich, ASR Nederland N.V. in Utrecht and Jungheinrich AG in Hamburg.

Annet was named one of the 50 most inspirational women in the European technology sector for 2016 by Inspiring Fifty.