By Cynthia Ezekwe
Sanlam General Insurance Nigeria Limited, a non-banking financial insurance company has launched *1056#, a USSD code of confidence that allows customers access speedy resolution of third-party insurance claims in cases of road emergencies.
According to the insurance company, the code is Sanlam’s way of providing seamless and customer-centric solutions to the challenges its customers encounter while seeking report claims in case of any eventuality.
Sanlam aims to use the new feature to enhance the claims experience for its valued customers by eliminating needless paperwork and unnecessary delays.
Speaking on the development, Bode Opadokun, the managing director/CEO, Sanlam General Insurance Nigeria Limited, expressed his delight, stating that the code of confidence will revolutionise the way customers access third-party claims.
“At Sanlam, we understand the importance of convenience and speed in the claims process. With this innovative service, we aim to provide our customers with a seamless and efficient experience at any time of need,’’ Opadokun added.
Also, a statement signed by Ajibola Liyid, the marketing & corporate communications manager, Sanlam General Insurance Nigeria Limited, noted that the code of confidence service was designed to offer customers a hitch-free claims experience, while noting that the user-friendly interface allows customers to provide essential details and initiate their claims swiftly and conveniently, ensuring they receive timely assistance, adding that it can be done from any MTN line.
“Customers can now use the simple and user-friendly *1056# USSD code on their mobile phones to initiate instant third-party claims. The process is quick and hassle-free, ensuring that customers receive prompt assistance and support during unexpected events and accidents involving third parties,’’ the company added.
Sanlam’s code of confidence is available to all Sanlam Nigeria motor policyholders, making it accessible to a wide range of customers across the country. The service is part of Sanlam’s ongoing efforts to leverage technology and innovation to enhance the customer experience and provide timely support when it matters most.
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