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Airtel Africa hits 166.1m customers following  8.7% growth

by Admin
January 21, 2026
in Companies, Technology

Joy Agwunobi

Airtel Africa earmarks $750m to revamp mobile money market

Airtel Africa Plc has announced a solid performance for the financial year ended March 31, 2025, marked by significant growth in its customer base, robust revenue figures, and an improvement in profitability—despite macroeconomic challenges in some of its key markets.

The telecoms and mobile money services provider saw its total customer base grow by 8.7 per cent year-on-year, reaching 166.1 million subscribers, driven by a deliberate focus on expanding digital access and enhancing connectivity across its operating markets.

Sunil Taldar, chief executive officer, while commenting on the performance, attributed the growth in user numbers to continued investments in digital infrastructure, which contributed to a 4.3 per cent increase in smartphone penetration, now standing at 44.8 per cent. The company also recorded a 20 per cent rise in smartphone users, bringing the total to 74.4 million.

In the area of data services, Airtel Africa witnessed a 14.1 per cent increase in data customers, now totalling 73.4 million. Average data usage per user surged by 30.4 per cent, reaching 7.0 GB, which in turn supported a 15.4 per cent increase in data Average Revenue Per User (ARPU) in constant currency terms.

The company’s mobile money arm continued its impressive performance, with a 17.3 per cent increase in customers to 44.6 million, while the annualised transaction value for Q4’25 reached $145 billion, reflecting a 34 per cent year-on-year increase in constant currency. Notably, the mobile money ecosystem recorded a 32 per cent increase in transaction value to $136 billion, underscoring its critical role in promoting financial inclusion.

Airtel’s commitment to improving customer experience was backed by substantial capital investments. The company rolled out 2,583 new mobile sites and laid approximately 3,300 kilometres of fibre optic cables, which significantly boosted data capacity and service quality across its markets.

Group-wide, Airtel Africa generated $4.955 billion in revenue, representing a 21.1 per cent increase in constant currency. However, due to currency devaluations in some markets, notably Nigeria, reported revenue declined marginally by 0.5 per cent. The final quarter of the year showed notable momentum, with Q4’25 revenue up by 23.2 per cent in constant currency and 17.8 per cent in reported currency, reflecting easing currency pressures and tariff adjustments in Nigeria.

Mobile services revenue across the group rose by 19.6 per cent, driven by voice revenue growth of 10.6 per cent and a 30.5 per cent increase in data revenue. Mobile money revenue surged by 29.9 per cent, reaffirming the company’s strategic emphasis on digital financial services.

Underlying EBITDA (Earnings Before Interest, Taxes, Depreciation and Amortization) stood at $2.304 billion, representing a 5.1 per cent decline in reported currency, primarily due to increased fuel costs and the lower contribution from Nigeria. However, the company’s cost efficiency measures helped improve margins progressively during the year—from 45.3 per cent in Q1’25 to 47.3 per cent in Q4’25.

Airtel Africa returned to profitability with a profit after tax of $328 million, recovering strongly from a $89 million loss in the prior fiscal year. The previous year’s loss was largely attributed to foreign exchange and derivative losses, particularly in Nigeria.

Basic earnings per share (EPS) rebounded to 6.0 cents, from a negative 4.4 cents a year earlier. However, EPS before exceptional items declined from 10.1 cents to 8.2 cents, primarily due to increased finance costs related to tower contract renewals and lingering effects of currency devaluation.

The Board of Directors proposed a final dividend of 3.9 cents per share, bringing the total dividend for the fiscal year to 6.5 cents per share, reflecting a 9.2 per cent year-on-year increase. Additionally, the company returned $120 million to shareholders through share buyback programmes during the year.

CEO Sunil Taldar expressed optimism about the company’s future, highlighting the strong momentum driven by strategic execution, expanding digital platforms, and improving market conditions.

“Our refreshed strategy continues to bear fruit. With sustained investments in our network and digital offerings, we have significantly boosted smartphone adoption and data traffic—up 47.5 per cent year-on-year,” he said.

He also noted that revenue acceleration, supported by Nigerian tariff revisions and cost optimisation, had led to quarterly EBITDA margin expansion.

“Underlying margins improved by 200 basis points over the year. Coupled with a disciplined capital allocation approach, we are well-positioned to continue growing and investing in our network,” he added.

Looking ahead, Taldar emphasised the importance of remaining vigilant in the face of potential global headwinds, while maintaining focus on Airtel Africa’s mission to drive digital and financial inclusion across its markets.

“While we are encouraged by the relative stability in our operating environment, we remain cautious of external challenges. Our commitment to transforming lives through connectivity and economic empowerment remains unwavering,” he said.

Admin
Admin
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Global airlines are investing heavily in economy class cabins as competition for passengers shifts beyond ticket prices to the quality of the travel experience, prompting carriers to modernise fleets, redesign cabins and enhance onboard services in a bid to strengthen customer loyalty and improve long-term profitability. The renewed focus reflects a transformation in the aviation industry, where economy class, despite offering lower fares than premium cabins, remains the largest contributor to passenger volumes and an increasingly important driver of commercial performance. With millions of travellers continuing to prioritise affordability, airlines are finding that modest improvements in comfort and convenience can translate into stronger repeat business, improved customer satisfaction and higher ancillary revenues. As a result, carriers are directing substantial investment towards upgrading economy cabins through newer aircraft, ergonomically designed seats, advanced inflight entertainment systems, onboard connectivity, enhanced catering and improved cabin service. Industry analysts say the strategy is becoming a key differentiator as airlines compete more aggressively for passengers on both regional and long-haul routes. Unlike business and first-class travellers, whose numbers are relatively limited, economy passengers account for the overwhelming majority of airline traffic, making their overall travel experience increasingly central to airlines' growth strategies. Rather than relying solely on fare reductions to attract customers, airlines are seeking to build stronger brand loyalty by improving the value passengers receive throughout their journeys. "Passenger expectations have changed significantly. Travellers increasingly compare airlines based not only on ticket prices but also on comfort, reliability, connectivity and the overall onboard experience," aviation analysts note. Several of the world's leading airlines have already embraced the strategy. Carriers including Singapore Airlines, Qatar Airways, Emirates, Turkish Airlines, All Nippon Airways (ANA), EVA Air and Cathay Pacific have invested significantly in upgrading their economy cabins through improved seating, larger entertainment libraries, enhanced meal services and customer-focused cabin experiences. Although each airline has adopted different approaches, the underlying objective remains the same: making economy travel more comfortable for the largest segment of their customer base while strengthening long-term commercial competitiveness. Fleet modernisation is playing a critical role in that transformation. Next-generation aircraft such as the Boeing 787 Dreamliner, Airbus A350 and Airbus A321neo are enabling airlines to improve the passenger experience while simultaneously lowering operating costs. Compared with older aircraft, these models offer quieter cabins, larger windows, improved air quality, better humidity control and greater fuel efficiency, creating benefits for both passengers and airline operators. The newer aircraft also reduce fuel consumption and maintenance expenses, allowing airlines to improve customer experience without significantly increasing operating costs over the aircraft's lifespan. Technology has emerged as another major area of investment. Features once reserved almost exclusively for premium cabins, including USB charging ports, wireless internet connectivity, mobile application integration and personalised digital entertainment platforms, are increasingly becoming standard in economy class. Passengers are also benefiting from greater control over their travel experience, with digital services allowing them to access entertainment, communicate onboard and manage various aspects of their journeys more conveniently. The growing investment reflects changing consumer expectations in an increasingly digital travel environment. Recent international passenger satisfaction surveys consistently indicate that airlines investing in cabin comfort, inflight technology and customer service continue to perform strongly in global service rankings. While competitive pricing remains an important consideration for travellers, customer experience has become an increasingly influential factor in airline selection, particularly on medium and long-haul routes where comfort plays a greater role in purchasing decisions. The trend is expected to reshape competition within Africa's aviation industry as airlines expand their fleets to meet growing passenger demand.

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NAAPE moves to shield pilots, engineers with loss-of-licence insurance scheme

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July 14, 2026
Global airlines are investing heavily in economy class cabins as competition for passengers shifts beyond ticket prices to the quality of the travel experience, prompting carriers to modernise fleets, redesign cabins and enhance onboard services in a bid to strengthen customer loyalty and improve long-term profitability. The renewed focus reflects a transformation in the aviation industry, where economy class, despite offering lower fares than premium cabins, remains the largest contributor to passenger volumes and an increasingly important driver of commercial performance. With millions of travellers continuing to prioritise affordability, airlines are finding that modest improvements in comfort and convenience can translate into stronger repeat business, improved customer satisfaction and higher ancillary revenues. As a result, carriers are directing substantial investment towards upgrading economy cabins through newer aircraft, ergonomically designed seats, advanced inflight entertainment systems, onboard connectivity, enhanced catering and improved cabin service. Industry analysts say the strategy is becoming a key differentiator as airlines compete more aggressively for passengers on both regional and long-haul routes. Unlike business and first-class travellers, whose numbers are relatively limited, economy passengers account for the overwhelming majority of airline traffic, making their overall travel experience increasingly central to airlines' growth strategies. Rather than relying solely on fare reductions to attract customers, airlines are seeking to build stronger brand loyalty by improving the value passengers receive throughout their journeys. "Passenger expectations have changed significantly. Travellers increasingly compare airlines based not only on ticket prices but also on comfort, reliability, connectivity and the overall onboard experience," aviation analysts note. Several of the world's leading airlines have already embraced the strategy. Carriers including Singapore Airlines, Qatar Airways, Emirates, Turkish Airlines, All Nippon Airways (ANA), EVA Air and Cathay Pacific have invested significantly in upgrading their economy cabins through improved seating, larger entertainment libraries, enhanced meal services and customer-focused cabin experiences. Although each airline has adopted different approaches, the underlying objective remains the same: making economy travel more comfortable for the largest segment of their customer base while strengthening long-term commercial competitiveness. Fleet modernisation is playing a critical role in that transformation. Next-generation aircraft such as the Boeing 787 Dreamliner, Airbus A350 and Airbus A321neo are enabling airlines to improve the passenger experience while simultaneously lowering operating costs. Compared with older aircraft, these models offer quieter cabins, larger windows, improved air quality, better humidity control and greater fuel efficiency, creating benefits for both passengers and airline operators. The newer aircraft also reduce fuel consumption and maintenance expenses, allowing airlines to improve customer experience without significantly increasing operating costs over the aircraft's lifespan. Technology has emerged as another major area of investment. Features once reserved almost exclusively for premium cabins, including USB charging ports, wireless internet connectivity, mobile application integration and personalised digital entertainment platforms, are increasingly becoming standard in economy class. Passengers are also benefiting from greater control over their travel experience, with digital services allowing them to access entertainment, communicate onboard and manage various aspects of their journeys more conveniently. The growing investment reflects changing consumer expectations in an increasingly digital travel environment. Recent international passenger satisfaction surveys consistently indicate that airlines investing in cabin comfort, inflight technology and customer service continue to perform strongly in global service rankings. While competitive pricing remains an important consideration for travellers, customer experience has become an increasingly influential factor in airline selection, particularly on medium and long-haul routes where comfort plays a greater role in purchasing decisions. The trend is expected to reshape competition within Africa's aviation industry as airlines expand their fleets to meet growing passenger demand.

Global airlines raise economy class spending to win passenger loyalty

July 14, 2026

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