Crafting a winning airport culture
In today’s competitive aviation landscape, African airports must prioritise creating a distinctive culture that sets them apart. One key differentiator...
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Sunday, April 5, 2026
Honouring Air Traffic Controllers Day 2025 with vision and purpose
The 2025 Air Traffic Controllers Day celebrates the theme “The Human Edge: Capacity Building in the Next Generation Air Traffic...
Read moreDetailsMission Possible: Elevatingcustomer service in African aviation
Customer Service Week 2025, themed “Mission Possible,” highlighted the pursuit of exceptional customer experiences globally, resonating strongly with Africa’s aviation...
Read moreDetailsAirport protocol service and the passenger experience
Airport protocol service is a crucial aspect of ensuring a positive passenger experience. It encompasses a range of procedures and...
Read moreDetailsWatching aviation in the Middle East
Saudi Arabia’s Vision 2030 is transforming the Kingdom’s aviation industry, with far-reaching implications for Africa. The ambitious strategy aims to...
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Europe’s entry, exitsystem takes flight
Europe’s new Entry/Exit System (EES) is set to launch on October 12, 2025, and African airports can learn from its...
Read moreDetailsMissteps that can translate to danger at airports
An internet search on Detty December revealed that “Detty December” is a popular Nigerian slang term that refers to the...
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ICAO core principle on consumer protection and passenger experience
The International Civil Aviation Organisation (ICAO), which is a United Nations agency that promotes the safe and orderly development of...
Read moreDetailsThe passenger everyone hates
The title for this piece is taken from an article in Elliot Confidential by Christopher Elliot. In the article titled:...
Read moreDetailsKindness in the air and the opportunities for connection
“Kindness is in the Air” is the theme of an initiative by Kansas City International Airport (MCI). This September the...
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