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Home Insurance & Pension Business

Insurers yield N9bn of N20bn #EndSARS protest claims, says NIA

by Admin
January 21, 2026
in Insurance & Pension Business
Nigerian insurers exposed to last year’s #EndSARS protest claims have settled as much as N9 billion out of an estimated N20 billion filed as claims by individuals and organisations affected during the protests that took place last year, amid the global Covid-19 pandemic, according to the Nigeria Insurance Association (NIA).

Insurers yield N9bn of N20bn #EndSARS protest claims, says NIA

But stakeholders in the Nigerian insurance sector had moved against plans to organise an annual gathering in remembrance of the #EndSARS protest which ended tragically in 2020. The protest marked one year last week, and insurers are still biting their fingers as they continue the process of paying out claims having already seen N9 billion go out of their vaults.

 

It can be recalled that in October 2020, Nigerian youth became a subject of major discussion as a majority of them (139 million) took to the streets across the country in protest against police brutality, especially by the now disbanded special unit known as SARS.

 

Although seen by government officials as a sign of rebellion and a threat to national peace and security, it attracted support from Nigerians in the diaspora, as well as personalities from the international community who lent their voices in support for what was obviously the cry of young Nigerians who say the present government and the older generations have failed them in all ramifications.

 

But as the peaceful protest grew, it was soon hijacked by hoodlums who created nuisance and security tensions across the nation thus, leaving the peaceful protest to escalate to an unbearable state that gave room to lootings, vandalisms, shootings and pandemonium.

 

Losses from the lootings, vandalism at several shopping malls in Lagos such as the Lekki ShopRite, Circle Mall, Montaigne Mall, Lagos City Mall, the razing of the Lekki Toll Gate, state-owned buildings and facilities, the setting ablaze of several police stations, local government councils, invasion of traditional institutions, public and private transport and other facilities by hoodlums who hijacked the peaceful protests to create chaos and a state of anarchy across the federation; thus creating a burden for insurance companies who, among other things, are now paying claims filed by individuals and organisations affected by the mayhem.

 

Ganiyu Musa, chairman of the Nigeria Insurance Association (NIA), in a statement, said insurance companies settled claims on 718 cases of vandalism, 93 cases of looting, 113 cases of theft, and 136 cases of loss of cash. The statement further revealed that 99 claims were settled on malicious damage; 8 on business interruptions, 455 on burglary and 912 cases were settled on fire and burnt sites in the aftermath of the #EndSARS protest.

 

According to Musa, “Insurance companies have paid more than N9 billion so far as at the last count, but this is certainly not all as we still have quite a lot of claims that are going through processes of documentation. These claims are yet to be settled because the claimants have not provided sufficient documentation to support their claims.’’

 

The NIA chairman also noted that the insurance industry would be settling claims to the tune of N20 billion by the time claimants submit all necessary documents while emphasizing that all insurers have risen to the challenge to pay out all outstanding valid claims. He also stated that the estimated economic loss to the protest last year was over N200 billion.

 

“The losses were unexpected, but that is the reason why insurance exists. Those who had valid insurance cover on their property will now understand the value of insurance as an instrument to restore you in case the unexpected happens. Nobody ever thought that something like the #EndSARS protests would happen and result in so much economic damage,” he stressed while charging the governments at all levels to ensure that their assets, either physical or human, are insured by relevant insurances.
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October 17, 2026
Onafriq, a pan-African payments company, is set to discontinue its Baxi agent banking business in Nigeria after five years, citing naira depreciation, rising operating costs and intensifying competition that have weakened the segment’s profitability. The planned shutdown will affect the agent banking operations conducted through Baxi under Onafriq Nigeria Payments Limited. However, the decision does not signal the company’s withdrawal from Nigeria, as it intends to retain its cross-border payments network and card issuing services in the country. In a statement, Onafriq said changes in Nigeria’s operating environment since 2024 had significantly altered the economics of its offline agent banking business, making the existing model unsustainable. The move marks a strategic shift for the company, which entered Nigeria’s agent banking market to expand access to financial services through a network of agents providing transaction services outside traditional bank branches. Onafriq attributed the decision to a combination of macroeconomic pressures and structural changes in the country’s payments industry. According to the company, naira depreciation and inflation have affected transaction volumes, increased operating expenses and undermined the sustainability of its agent banking operations. The growing adoption of instant account-to-account transfers has also changed the mix of transactions handled by agents, while heightened competition among payment service providers has put further pressure on margins. These developments have made it increasingly difficult for the business to remain viable under its existing operating structure, prompting the company to reassess its long-term strategy. Dare Okoudjou, founder and chief executive officer of Onafriq, said the decision to close the business was difficult, particularly given the efforts of employees, agents and business partners who helped build the Baxi network. “We entered Nigeria with conviction and commitment, but did not achieve the outcome we set out for. Closing this business was a difficult decision to arrive at, one that affects colleagues, agents, and business partners across Nigeria who poured their hearts and soul into building out the Baxi network,” Okoudjou said. Despite the closure, he reaffirmed the company’s commitment to the Nigerian market, noting that the group would continue to serve customers through its payments network and card issuing operations. Onafriq entered Nigeria’s agent banking market in 2021 through the acquisition of Baxi, also known as Capricorn Digital Limited. The company said it continued investing in the business through 2023, with efforts focused on expanding and strengthening its agent network. However, a subsequent review of the business’s long-term prospects and financial sustainability led to the decision to wind down the operation. As part of the transition, Onafriq said agents onboarded through the Baxi platform had been moved to another principal bank, a step intended to facilitate continuity for the affected agents. The company has also directed agents to transfer their funds to their preferred principal bank within 30 days, adding that its teams would provide support throughout the transition process. Employees whose roles are linked to the agent banking business will also be consulted and supported during the wind-down, with Onafriq pledging to treat affected workers fairly.

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Methane rules spread across 67% of global production as Nigeria faces compliance test 

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October 17, 2026
Onafriq, a pan-African payments company, is set to discontinue its Baxi agent banking business in Nigeria after five years, citing naira depreciation, rising operating costs and intensifying competition that have weakened the segment’s profitability. The planned shutdown will affect the agent banking operations conducted through Baxi under Onafriq Nigeria Payments Limited. However, the decision does not signal the company’s withdrawal from Nigeria, as it intends to retain its cross-border payments network and card issuing services in the country. In a statement, Onafriq said changes in Nigeria’s operating environment since 2024 had significantly altered the economics of its offline agent banking business, making the existing model unsustainable. The move marks a strategic shift for the company, which entered Nigeria’s agent banking market to expand access to financial services through a network of agents providing transaction services outside traditional bank branches. Onafriq attributed the decision to a combination of macroeconomic pressures and structural changes in the country’s payments industry. According to the company, naira depreciation and inflation have affected transaction volumes, increased operating expenses and undermined the sustainability of its agent banking operations. The growing adoption of instant account-to-account transfers has also changed the mix of transactions handled by agents, while heightened competition among payment service providers has put further pressure on margins. These developments have made it increasingly difficult for the business to remain viable under its existing operating structure, prompting the company to reassess its long-term strategy. Dare Okoudjou, founder and chief executive officer of Onafriq, said the decision to close the business was difficult, particularly given the efforts of employees, agents and business partners who helped build the Baxi network. “We entered Nigeria with conviction and commitment, but did not achieve the outcome we set out for. Closing this business was a difficult decision to arrive at, one that affects colleagues, agents, and business partners across Nigeria who poured their hearts and soul into building out the Baxi network,” Okoudjou said. Despite the closure, he reaffirmed the company’s commitment to the Nigerian market, noting that the group would continue to serve customers through its payments network and card issuing operations. Onafriq entered Nigeria’s agent banking market in 2021 through the acquisition of Baxi, also known as Capricorn Digital Limited. The company said it continued investing in the business through 2023, with efforts focused on expanding and strengthening its agent network. However, a subsequent review of the business’s long-term prospects and financial sustainability led to the decision to wind down the operation. As part of the transition, Onafriq said agents onboarded through the Baxi platform had been moved to another principal bank, a step intended to facilitate continuity for the affected agents. The company has also directed agents to transfer their funds to their preferred principal bank within 30 days, adding that its teams would provide support throughout the transition process. Employees whose roles are linked to the agent banking business will also be consulted and supported during the wind-down, with Onafriq pledging to treat affected workers fairly.

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