“Kindness is in the Air” is the theme of an initiative by Kansas City International Airport (MCI). This September the airport is inviting travellers to spread positivity through its new “Fly Kind” campaign, a weeklong activation coinciding with the anniversary of September 11.
The aim of the campaign is to turn ordinary travel moments into opportunities for connection and joy. Travellers are encouraged to share why kindness matters when they fly, post videos on social media, and tag the airport to keep the spirit moving.
Turning ordinary travel moments into opportunities for connection and joy in aviation is perhaps one theme that should be resonating among aviators. It has in it the seed of containing what could put the industry in not too good standing before its customers.
Air travel can often feel like a routine experience, but with a little creativity and intention, even the most mundane moments can become opportunities for connection and joy. In connecting with fellow passengers networks are built that can have a positive influence on the traveller beyond that trip.
So why not then strike up a conversation with the person sitting next to you on the plane or in the terminal building? Ask about their travels, share your own stories, or discuss a common interest. You might be surprised by the connections you make and the insights you gain into different cultures and perspectives.
Take pleasure in the small things, like enjoying a meal or snack on board, watching a movie, or reading a book. You can also use the in-flight entertainment system to learn about your destination or explore new interests. One wonders how many passengers read the in-flight magazines on their planes. There is knowledge and adventure in those magazines.
Express gratitude to the flight attendants and ground crew who work hard to ensure your safety and comfort. A kind word or smile can go a long way in making their day brighter. If we all develop an orientation to appreciate those who render service to us, we might be building a new culture of empathy and human connectedness that overlooks provocations.
Airports are places not just to pass through. Today they are places to go to for picnics and sightseeing. Take advantage of airport lounges, restaurants, or shops to relax and unwind before your flight. You might discover new favourite spots or meet interesting people.
Travel can be stressful. The stress points may not be at the airport all the time. It could be from the road or other means of transport. Perhaps even from home before the journey commences. So, use travel time to practice mindfulness and relaxation techniques, such as deep breathing or meditation. This can help reduce stress and make your journey more enjoyable.
Airports have art works, furnishing and themes that help create sweet memories. Take photos or write in a journal to document your travels. Reflecting on your experiences can help you appreciate the journey and preserve memories for years to come.
Use layovers as an opportunity to explore new cities or relax in a nearby park. You might discover hidden gems or make unexpected connections. Some flight delays may just have in them an opportunity to smell the roses and see the beauty around you in our fast paced world.
By embracing these opportunities, a traveller can turn ordinary travel moments into memorable experiences. Whether one is a frequent flyer or an occasional traveller, aviation can be a catalyst for connection, joy, and personal growth.
“Sometimes the smallest gestures can have the biggest impact,” said Melissa Cooper, director of aviation for the Kansas City Aviation Department. “Through Fly Kind, we want to remind passengers that a smile, a kind word, or a simple act of courtesy can make the entire travel experience brighter for everyone.” So says the report on the Fly kind campaign at the airport in Kansas City.
So next time you’re on a plane, or in an airport, remember to slow down, be present, and appreciate the journey. You never know what wonderful experiences and connections might await you.
Ekelem Airhihen, an accredited mediator, has an MBA from the Lagos Business School. He is a member, ACI Airport Non-aeronautical Revenue Activities Committee; his interests are in market research, customer experience and performance measurement, negotiation, strategy and data and business analytics. He can be reached on ekyair@yahoo.com and +2348023125396 (WhatsApp only).
