EKELEM AIRHIHEN
Ekelem-Airhihen
Ekelem Airhihen, a trained mediator, chartered accountant, certified finance and IT consultant, certified in policy and public leadership, and an airport customer experience specialist, has an MBA from the Lagos Business School. He is a member, ACI Airport Non-aeronautical Revenue Activities Committee; and is certified in design and implementation of KPI for airports. He can be reached on ekyair@yahoo.com and +2348023125396 (WhatsApp only)
Artificial Intelligence and the passenger experience
EKELEM AIRHIHENApril 3, 2023
Airports across Africa will find artificial intelligence useful for data analysis and decision making as it seeks to grow the
The changing airport personas
EKELEM AIRHIHENMarch 27, 2023
Though the taste of the pudding is in the eating, as a popular saying goes; yet a lot of skill and effort goes into its preparation.
Challenge and conflict in aviation
EKELEM AIRHIHENMarch 20, 2023
The history of aviation is rich with conflicts and challenges which have been launch pads for propelling the aviation industry to
The Airport Customer Experience: Customer experience awards for airports
EKELEM AIRHIHENMarch 13, 2023
EKELEM AIRHIHEN Ekelem Airhihen, a trained mediator, chartered accountant, certified finance and IT consultant, certified in
Innovative passenger flow management at airports
EKELEM AIRHIHENMarch 6, 2023
The satisfaction of passengers and the performance of an airport cannot be divorced from each other. To ensure service quality as a
Emotional support animals and the passenger
EKELEM AIRHIHENFebruary 28, 2023
Emotional Support Animals (ESA) are pets that provide emotional support and comfort so that individuals can deal with challenges which
Balloons and opportunities for aviation in Africa
EKELEM AIRHIHENFebruary 20, 2023
It is reported that the hot air balloon is the first successful flight technology which carried human beings. Jean-Francois Pilatre de
On implementing the Single African Air Transport Market
EKELEM AIRHIHENFebruary 13, 2023
The Single African Air Transport Market ( SAATM) is the first flagship project in the African Union’s “Agenda 2063”. It was launched
Airport railways: Making a difference to the passenger
EKELEM AIRHIHENFebruary 6, 2023
A rail connection gives a boost to an airport. Airports across Africa should not be left behind as there are immense benefits in
Airport food, beverage retail and passengers’ fond memories
EKELEM AIRHIHENJanuary 30, 2023
Technology is making a lot of difference to food and beverage sales at airports. The conventional brick and mortar restaurant model is